Business Policy

We accept all major payment methods including cash, checks, credit cards, and electronic transfers. Payment terms will be clearly outlined in your project estimate and contract.

Standard Terms: A 50% deposit is required to schedule and begin work. The remaining balance is due upon project completion. For larger projects, progress payments may be arranged.

Late Payments: Invoices are due within 30 days of invoice date. A 1.5% monthly interest charge applies to overdue accounts. Projects may be suspended if payment terms are not met.

We schedule projects in the order received, with priority given to emergency repairs. Project start dates will be confirmed in writing at least 7 days in advance.

Estimated Timelines: All timelines provided are estimates. Actual completion dates depend on weather conditions, material availability, permit approval, and unforeseen structural issues. We will provide regular updates on project progress.

Scheduling Changes: If you need to reschedule, please provide at least 48 hours notice. Cancellations made less than 48 hours before the scheduled start may result in a service charge.

Labor Warranty: All workmanship is guaranteed for one year from the completion date. If defects appear due to faulty installation, we will repair them at no cost.

Material Warranty: We use quality materials and stand behind their performance. Product-specific warranties from manufacturers are transferred to you and are subject to the terms of the manufacturer.

Exclusions: Warranties do not cover damage resulting from abuse, misuse, normal wear and tear, improper maintenance, or acts of nature.

Larry's General Contracting Services is fully licensed and insured. We hold all required state and local licenses for construction work.

Permits: We will assist with obtaining all necessary permits and will ensure all work is performed in compliance with local building codes. The cost of permits is typically included in the project estimate.

Inspections: All work subject to inspection will be scheduled with local authorities. We coordinate all inspections to ensure timely project completion.

General Liability Insurance: We carry comprehensive general liability insurance covering all projects. Our workers are fully covered under workers' compensation insurance.

Safety Standards: All crew members follow strict safety protocols and OSHA guidelines. Safety equipment and procedures are mandatory on all job sites.

Job Site Safety: You are responsible for securing the area and preventing unauthorized access. Please inform us of any hazardous conditions on your property.

Free Estimates: All estimates are provided free of charge. Estimates are valid for 30 days unless otherwise stated.

Contract Requirements: All projects over $500 require a signed contract before work begins. The contract outlines scope of work, timeline, cost, and payment terms.

Change Orders: Any changes to the agreed-upon scope of work must be documented in writing with a signed change order. Additional costs will be provided before work proceeds.

Project Cancellation: If you need to cancel a scheduled project, written notice must be provided. Cancellation penalties apply based on how close the cancellation is to the scheduled start date.

Cancellation Fees:

• More than 7 days notice: Refund of deposit minus 10% processing fee
• 3-7 days notice: Refund of deposit minus 25%
• Less than 3 days notice: No refund of deposit

Refund Processing: Refunds are processed within 14 business days and returned to the original payment method.

Property Access: Clients are responsible for ensuring unobstructed access to the work area during all scheduled hours. Remove vehicles, belongings, and pets from work areas.

Existing Conditions: Clients must disclose any known issues, hazards, or existing damage. We are not responsible for pre-existing conditions not disclosed.

Utilities: Clients are responsible for locating and marking all underground utilities before work begins.

Final Inspection: Clients are expected to inspect completed work and sign off on final approval before final payment.

We respect your privacy and maintain strict confidentiality of all client information. Personal information is used only for project management and billing purposes.

Project Photos: We may take photos of completed projects for our portfolio and marketing purposes. You will be asked for permission before any photos are published.

We do not share client information with third parties without explicit written consent, except as required by law.

Dispute Resolution: If a dispute arises, we encourage open communication. Please contact us immediately with any concerns, and we will work to resolve them.

Mediation: If initial discussion doesn't resolve the issue, we are willing to pursue mediation with a neutral third party.

Legal Action: Any legal action will be pursued in the appropriate court jurisdiction where the work was performed.